| Query | Duties | Phone No. | E-mail Address | Availability |
|---|---|---|---|---|
| Customer Support | ShopLink feedback & queries. Guild matters, request for BDM contact, multi-temp telephone orders, general queries. |
01752 854099 | awcustomersupport@applebywestward.co.uk | Mon-Fri 09:00-17:00 |
| Retail IT Helpdesk | ShopLink technical issues. General queries about Prosper, Training, Sales EPOS data, Links, AWSOM & IT. |
01752 854065 | retailithelpdesk@applebywestward.co.uk | Mon-Fri 09:00-17:00 |
| PROSPER Helpdesk (retail solutions) | Technical helpdesk for all PROSPER technical issues. | 0203 885 0750 | emaillogging@retailsolutions.ie | Mon-Sun 09:00-21:00 |
| Reception | Uniforms & badges. | 01752 854000 | Mon-Fri 08:45-17:15 | |
| Print Room | Leaflet production, SPAR printing, display material & specialist printing. | 01752 854035 | marketing@applebywestward.co.uk | Mon-Fri 08:00-17:00 |
| Credit Control | Invoice payment requests, direct debits & credit queries. | 01752 854040 | creditcontrol@applebywestward.co.uk | Mon-Fri 08:30-16:30 |
| Multiple Terms & Central Billing | Multiple terms invoice queries. | 01752 854055 | PurchaseLedger@applebywestward.co.uk | Mon-Fri 09:00-17:00 |
| Payroll | Payroll services for retailer enquiries, or retailers in receipt of our bureau payroll service. | 01752 854045 | payrollservices@applebywestward.co.uk | Mon-Fri 09:00-17:00 |
| Trading Administration | Promotion queries, product & price queries, consumer complaints, product recalls, centrally maintained multiple term suppliers, clearance, chilled queries & availability, ambient queries & availability. | 01752 854030 | tradingadmin@applebywestward.co.uk | Mon-Fri 09:00-17:00 |
| Ambient Transport | Ambient delivery queries. | 01752 854075 | Sun-Thu 06:00-22:00 Fri 06:00-17:00 | |
| Chilled & Frozen Transport | Chilled & Frozen delivery queries. | 01884 836672 or 01884 386673 | 24 Hour | |
| Chilled & Frozen Claims | Chilled & Frozen credits & shortages. | 01752 854063 | creditcontrol@applebywestward.co.uk | Mon-Fri 08:30-16:30 |
| Warehouse | Ambient telephone orders, add to's & queries. | 01752 854075 | Sun-Thu 06:00-22:00 Fri 06:00-17:00 |